We built this for Holland & Barrett
This isn't a slide deck. It's a working AI agent that handles order tracking, returns, and product questions for Holland & Barrett customers, grounded in your live help centre. Try it on the right.
Try a ticket against the live agent.
Real Holland & Barrett app screen on the right, with the live Lorikeet chat widget embedded. Try a question — answers are grounded in Holland & Barrett's live help centre.
What Lorikeet can deliver for Holland & Barrett
An AI agent that handles the volume your customer service team sees every day — order help, returns, product questions — across chat, voice, and email.
Natural conversations
Customers ask about their order, returns, or which magnesium to take in their own words. Lorikeet handles follow-ups, clarifies when intent is unclear, and resolves the ticket without escalation.
Connected to your stack
This demo uses mock APIs for order lookup, recent orders, and starting a return. In production, the same workflow points at your real OMS, carrier APIs, and Salesforce — no model retraining required.
Guardrails that hold
No medical advice. No invented product claims. No promising things you don't offer. Guardrails are configured per workflow and tested before every deploy.
Plain-English workflows
Your support ops team writes the workflow in natural language. "If they want to return something, check it's unopened, log the return, email the freepost label." No engineering ticket.
Voice, chat, email — same brain
Same workflow, same knowledge, same guardrails across every channel. A customer can start by chat, follow up by voice, and Lorikeet picks up where it left off.
Deploy in days
This entire demo — workflows, scraped help centre, mock tools, guardrails — was built in under an hour. Real production launches at Holland & Barrett's scale take days, not quarters.
This demo? Built from scratch for Holland & Barrett.
Real logic for real scenarios. Order tracking, returns, product advice — all handled. Connect Lorikeet to your real systems and it works exactly the same way, at your real volume.
Scraped your help centre
Indexed 100+ articles from help.hollandandbarrett.com — instantly searchable by the agent.
Wrote your workflows
Three workflows in plain English: a router, an order help flow, and product advice.
Mocked your tools
Account lookup, recent orders, and starting a return — wired to a mock customer for the demo.
Pressure-tested
Ran 10 simulated customer conversations across happy paths, edge cases, and pivots before going live.
Ready to add the world's best CX AI?
Connected to your actual customer data. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox